In certain circumstances the doctor or nurse may feel it is appropriate to have a chaperone present during your consultation or examination
If you wish, you may ask for a chaperone to be present
All surgery staff who act as chaperones have been trained appropriately
Comments, Suggestions & Complaints
Alrewas surgery aims to provide a welcoming, high quality, professional and caring service to all its patients. We welcome all comments, suggestions and complaints as these help us to ensure our service meets the standards we strive to achieve.
If you have any concerns or wish to make a comment on the service you have received – good or bad – you can do so via the following options:
1. Friends and Family Test – comment cards available in surgery waiting area or take the survey online (button on the homepage of this website)
2. Comment via our suggestions box in the surgery
3. Write to or call the Practice Manager at the surgery or via the surgery email address
4. Complete a complaints form – Click here for a Complaints Form
5. Comment via the nhs.uk website.
You can also download a copy of our Complaints Leaflet here.
We respect your right to privacy and keep all your health information confidential and secure. Confidentiality also extends to a patient’s family member. Medical information relating to you will not be divulged to family members or anyone else without your written consent.
Staff at the Practice are all bound contractually to maintain patient confidentiality and any proven breach of this will be treated extremely seriously.
Freedom of Information
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
Download our Freedom of Information Policy here
Download our Freedom of Information Leaflet here
GP Net Earnings
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Alrewas Surgery in the last financial year was £65,916 before tax and national insurance.
This is for 1 full time GP, 4 part time GPs and 2 locums who worked in the practice for more than six months.
Our services are regulated by the Care Quality Commission and under government legislation we have a duty to all our patients to keep your information safe, private and ensure that it is only shared appropriately and for the purposes for which you have agreed. (see also summary care record section below)
Click here to view Supplementary Privacy Notice during COVID-19
Information we may collect
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Google Analytics uses “Cookies”, which are small text files placed on your computer to collect standard internet log information and visitor behaviour information in an anonymous form. No personal identifiable information (i.e. name, address, email address) is collected about you unless you explicitly submit your information via a fill-in form on this website.
The anonymous information generated by the cookies about your use of this website including your IP address (a unique number which identifies an individual computer) is transmitted to Google. This information is then processed to pull together a report on website activity.
Your IP address is collected purely for the purpose of determining where you, as a visitor to our website, are located . We will not link or seek to link an IP address with the identity of a computer user, Google will not associate you IP address with any other data held by Google.
Access to your personal information
You are entitled to access the personal information that we hold. Please contact us via our contact us page.
You can find out more about your rights under data protection legislation from the Information Commissioner’s Office website: www.ico.org.uk
Sharing your information with other health and social care professionals
You can decide how your personal information is used across the NHS and other health and social care organisations in 3 different ways.
Click here to download the patient information guide and form: Sharing your Information Patient Guide and Form or read the information below.
Summary Care Record
The Summary Care Record (SCR) is used in emergency care. The record contains information about any medicines you are taking, allergies you suffer from and any bad reactions to medicines you have had.
Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
When you join the practice, we upload this basic information and a Summary Care Record is created for each patient registered with us. You also have the option of allowing other professionals to see an enriched Summary Care record if you wish. This includes additional information from your patient record and includes significant medical history, information on any long term conditions you may have, your immunisation record, your communication preferences and any end of life care information.
For further information you can:
- download and read the following documents SCR Additional Information Leaflet (click here) or SCR Easy Read Patient Leaflet (click here)
- access the Summary Care Record website
- call the Summary Care record Information line on 0300 303 5678
You have the choice to have a summary care record, an enriched summary care record, or to opt out.
Whether you choose to have a Summary Care Record now or not, you can change your mind at any time by informing us at the surgery.
One Health and Care Record
One Health and Care is a confidential digital shared care record for people living in Staffordshire and Stoke-on-Trent. It brings data together from the different organisations involved in health and social care and allows doctors, nurses and other registered health and social care professionals directly involved in patient/client care to see relevant information in order to provide better and safer care.
When a patient/client visits any of the organisations listed below, or use services provided by them, staff directly involved in their care will have access to the important information from health and social care records.
- Staffordshire and Stoke-on-Trent GP practices
- University Hospitals of North Midlands NHS Trust (Royal Stoke)
- University Hospitals of Derby and Burton NHS Foundation Trust
- Midlands Partnership NHS Foundation Trust
- North Staffordshire Combined Healthcare NHS Trust
- Staffordshire County Council (Social Care)
- Stoke-on-Trent City Council (Social Care)
- Continuing Healthcare services
- West Midlands Ambulance Service
You have the choice to opt out of this service if you wish.
If you wish to have this record, you do not have to do anything. One will be created for organisations listed above to see.
If you choose to opt out of the summary care record (SCR) as detailed above, you will automatically be opted out of this local integrated care record.
You can change your mind and opt back in at any time by contacting your GP practice
For more information go to https://staffsstokeics.org.uk/
NHS Digital uses and shares personal information to help research new treatments, plan where to put local clinics and the number of Drs and nurses to have at your local hospital. If you DO NOT wish your information to be used for these purposes, you need to opt out by contacting NHS Digital. Your GP surgery cannot do this for you.
Contact NHS Digital by phone 0300 303 5678 or
online via https://www.nhs.uk/your-nhs-data-matters/
Statement of Discrimination
We will treat our patients with respect and courtesy and will not discriminate against them in any way including on the grounds of age, sex, colour, race, nationality, ethnic or national origin or disability, sexual orientation, religion or religious or philosophical beliefs.
We ask that you treat all practice staff, clinical and non-clinical in a proper manner – with reason, courtesy and respect and without aggression, violence, threat or abuse. We fully endorse the NHS zero tolerance policy and have, with our colleagues in other East Staffordshire Practices, formed a collective policy and procedure in dealing with our patients where this is not adhered to. This includes raising concerns with patients to help manage expectations and to address challenging and unreasonable behaviour where appropriate.
Anyone calling or attending the practice who displays abusive and aggressive behaviour, or repeated unreasonable behaviour, towards any staff member or any other patient, be it verbally, physically or in any threatening manner, will risk being removed from our patient list and be reallocated with the assistance of NHS England. In extreme case we may summon the Police to remove offenders from the Practice premises.
This policy and process does not affect your right to complain.